Many precautions for your safety
in such a special time
A special state-certified cleaning company has specially cleaned and disinfected the entire hotel and trained our own cleaning staff intensively in all daily hygiene measures. The cleaning and disinfection is then continued daily - unnoticed by you, but protective for you and us.
Likewise, all our employees are tested every week and, of course, masks are worn for your protection. Please also wear your mouth & nose protection in the buffet area and if necessary in all other areas of the hotel if the minimum distance of 1 meter cannot be maintained.
You will find disinfectant dispensers at all entrances and public areas of the hotel
In addition, a specially designed air-room concept is now in use in all our rooms and is ventilated accordingly.
Our Spa & Pool area is open. Here, too, we pay strict attention to maintain high safety and hygiene standards. Please also observe the minimum distance of 1 metre.
For the use of saunas and steam baths, please observe the rules for the maximum number of persons.
Spa treatments, such as massages or cosmetic treatments, can be booked through our hotel reception and are carried out with a mask (concerns our staff) and under the highest hygiene standards, such as disinfection etc.
Vacation planning without risk
To enable you to plan your holiday without worries, we guarantee you a free cancellation should one of these reasons exist:
- Travel warning for Tyrol/Ötztal
- In the event of a border closure
- Lockdown in your home town/region
- Lockdown in Tyrol/Ötztal/Obergurgl
- If your entry into Austria or return to your home country is associated with an obligatory quarantine.
Otherwise the following cancellation conditions remain valid:
- Until 3 month before arrival: free cancellation
- Until 1 month before arrival: 40 % of the agreed price
- From 1 month before arrival until 1 week: 70 % of the agreed price
- From 1 week before arrival and in case of delayed arrival: 90 % of the agreed price
- In Case of arly departure: 100 % of the agreed price
Travel cancellation insurance
Not only according to the current situation, but in principle we ALWAYS recommend that you take out travel insurance.
The Hotel Cancellation Plus insurance not only offers you protection against costs in the event of cancellation or early departure, but also insures, among other things, the costs of helicopter accommodation, so that you can enjoy your holiday in the mountains in the best possible protection.
Hotel Cancellation Plus and Premium cover the following reasons, among others, in the event of cancellation or early departure:
- Illness of COVID-19
- If a close relative or a person living in the same household becomes ill with COVID-19 and your presence is urgently required at home¬†
- Fever and suspected corona, even if the test result is negative later
- A positive test result without symptoms
- A close relative in your household has fallen ill and you must be quarantined
Simply calculate the premium and book your travel cancellation insurance via the following link: European Travel Insurance
Precautions in the skiing area
The compulsory wearing of masks at the ski lifts is not a problem at all in the cold temperatures, but rather warming. In addition, the new cool helmets with face visors provide particularly good protection.
In Obergurgl there are a large number of lifts and cable cars with high capacities available to the guests and therefore the minimum distance can be easily maintained.